Service Parts
Service Parts
have you noticed differences in the quality of customer service in different parts of the US?
is it just someone having a bad day or stale coffee? or do you think that overall there's a big difference in the quality of customer service at similar businesses in different parts of the country? not just friendliness, but efficiency and ability too.
have you noticed regional differences? who, where, when?
extra credit: is friendliness and helpfulness more important to you than professionalism and efficiency? how?
When I moved from Nevada to California in 1999 I noticed a huge difference. People in California were short & rude. Where Nevadans were more friendly. I wouldn't even say that Californians were more professional & efficent them seemed to have an overall attitude of "I don't give a F***k". I thought that it was like that because of the fast paced life style in Cali, but when I went to Salt Lake City, Ut. on a business trip I recieved the worst customer service I had ever recieved in my life. (when I complained to the manager the rude-employee came over afterwards and cussed me out acting as if she wanted to fight me.)
I don't know if this answers your question or not, I think customer service has been on the decline in the past decade as a whole.
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